Everyone assumes the way they communicate is clear and easy to understand. Otherwise, they wouldn’t speak or write as they do. But to be fair, it’s the audience who decides what is clear and what is difficult to understand. If the message is confusing, the presenter or writer has failed. The ability to understand something doesn’t mean you can explain …

If you’ve ever worked in an Agile environment, you may have heard the classic complaints:  “Developers are just too difficult to understand,” and, “non-Devs are too needy.” The communication struggle between developers and non-developers is real. They speak different languages (literally), they specialize in different areas of the business, and they often have very different skill-sets. These are common blockers …